100 câu hỏi và trả lời chủ đề Đặt hàng qua điện thoại

Học các bài khác tại: 101 bài tiếng Anh giao tiếp cơ bản full

Phần 1: Chào hỏi và bắt đầu cuộc gọi

1. Hello, thank you for calling [Restaurant/Store Name]. How can I assist you today?
   Answer: Hi, I’d like to place an order for delivery, please.
2. May I have your name, please?
   Answer: My name is John Doe.
3. What’s your phone number?
   Answer: It’s 123-456-7890.
4. Can you tell me your address for delivery?
   Answer: Sure, it’s 123 Main Street, Apartment 4B.
5. Is this for pick-up or delivery?
   Answer: I’d like delivery, please.
6. What time would you like your order to be delivered?
   Answer: Could you deliver it around 6 PM?
7. Can you confirm your order type? Take-out or dine-in?
   Answer: It’s for take-out.
8. How may I direct your call?
   Answer: I’d like to speak to someone about placing an order.
9. Are you calling to place a new order or check on an existing one?
   Answer: I’m placing a new order.
10. Do you have an account with us?
    Answer: No, this is my first time ordering.

---

Phần 2: Hỏi về menu hoặc sản phẩm

11. Can you tell me what’s on the menu today?
    Answer: Sure, could you share the specials?
12. What are the specials today?
    Answer: We have a grilled chicken salad and seafood pasta as specials.
13. Do you have any vegetarian options?
    Answer: Yes, we have a veggie pizza and a quinoa salad.
14. What’s included in the combo meal?
    Answer: It comes with a burger, fries, and a drink.
15. Can you recommend something for a quick meal?
    Answer: I’d suggest the chicken wrap; it’s quick and delicious.
16. Is the spicy chicken sandwich really spicy?
    Answer: It’s moderately spicy, but we can adjust it if you’d like.
17. What sizes do your pizzas come in?
    Answer: We have small, medium, and large pizzas.
18. Do you have gluten-free options?
    Answer: Yes, we offer gluten-free pizza crust and pasta.
19. What’s the most popular item on your menu?
    Answer: Our pepperoni pizza is a customer favorite.
20. Can you tell me about your dessert options?
    Answer: We have chocolate cake, tiramisu, and ice cream.
21. Do you have any vegan dishes?
    Answer: Yes, our vegan burger and salad are great options.
22. What drinks do you offer?
    Answer: We have soda, iced tea, lemonade, and bottled water.
23. Is there a kids’ menu?
    Answer: Yes, we have smaller portions of pasta and chicken nuggets.
24. Can you make the dish quick?
    Answer: We’ll do our best to prepare it as fast as possible.
25. What’s the price of the large pizza?
    Answer: A large pizza starts at $15.99.
26. Do you have any low-carb options?
    Answer: Yes, we have a keto-friendly salad and grilled meats.
27. Can you tell me about your side dishes?
    Answer: We offer fries, onion rings, and garlic bread.
28. Is the seafood fresh?
    Answer: Yes, our seafood is sourced daily.
29. Do you have any seasonal items?
    Answer: We have a pumpkin spice latte for the fall season.
30. What’s the difference between the classic and deluxe burger?
    Answer: The deluxe comes with extra toppings like bacon and avocado.

---

Phần 3: Đặt món hoặc sản phẩm

31. I’d like to order a large pepperoni pizza, please.
    Answer: Got it. Anything else you’d like with that?
32. Can you make it quick, please?
    Answer: We’ll prioritize your order for faster preparation.
33. Can I have the chicken pasta with no mushrooms?
    Answer: Sure, we’ll leave out the mushrooms.
34. Can you make the dish less spicy?
    Answer: Yes, we can adjust the spice level for you.
35. I’ll have two orders of fries and a cola.
    Answer: Alright, two fries and a cola. Anything else?
36. Can you add extra cheese to my pizza?
    Answer: Absolutely, we’ll add extra cheese for $1.50.
37. I’d like to split an order of nachos to start.
    Answer: Great choice! Any toppings you’d like on the nachos?
38. Can you make it quick for pick-up?
    Answer: We’ll have it ready in about 15 minutes.
39. I’ll have a Caesar salad and grilled salmon.
    Answer: Perfect, would you like the dressing on the side?
40. Can you include utensils with my order?
    Answer: Yes, we’ll include utensils with your delivery.
41. I’d like to order a dozen cupcakes.
    Answer: Any specific flavors or decorations?
42. Can you make the coffee decaf?
    Answer: Sure, we’ll make it decaf for you.
43. I’ll take a slice of apple pie for dessert.
    Answer: Got it. Would you like it warmed up?
44. Can you confirm my order, please?
    Answer: You ordered a large pizza and a cola. Is that correct?
45. Can I change my order to delivery instead of pick-up?
    Answer: Yes, we can switch it to delivery. Please confirm your address.
46. I’d like to order a gift card for $50.
    Answer: Sure, would you like it mailed or picked up?
47. Can you include a receipt with my order?
    Answer: Yes, we’ll include a receipt.
48. I’d like to order for a group of 10 people.
    Answer: Great! Let’s go over some catering options.
49. Can you make the sandwich without mayo?
    Answer: No problem, we’ll leave out the mayo.
50. I’ll have a medium coffee with cream and sugar.
    Answer: Got it. Any pastries to go with that?

---

Phần 4: Hỏi về giá cả và thanh toán

51. How much is the total for my order?
    Answer: Your total comes to $24.50.
52. Do you accept credit cards?
    Answer: Yes, we accept all major credit cards.
53. Is there a delivery fee?
    Answer: Yes, there’s a $3 delivery fee.
54. Can I pay with cash on delivery?
    Answer: Yes, cash on delivery is fine.
55. Do you take mobile payments like Apple Pay?
    Answer: Yes, we accept Apple Pay and other mobile payments.
56. Is there a discount for large orders?
    Answer: Yes, we offer 10% off orders over $50.
57. Can I use a coupon for this order?
    Answer: Sure, please provide the coupon code.
58. How much is the extra topping?
    Answer: Extra toppings are $1 each.
59. Is the tip included in the delivery fee?
    Answer: No, the tip is not included.
60. Can I pay half by card and half by cash?
    Answer: Yes, we can split the payment.
61. Is there a minimum order for free delivery?
    Answer: Yes, free delivery applies to orders over $20.
62. Can you email me the receipt?
    Answer: Sure, please provide your email address.
63. Do you have any promotions running?
    Answer: Yes, buy one pizza, get a second one half off.
64. How much is the combo deal?
    Answer: The combo deal is $12.99.
65. Can I apply a student discount?
    Answer: Yes, with a valid student ID.

---

Phần 5: Xác nhận và xử lý vấn đề

66. How long will my order take?
    Answer: It’ll be ready in about 20 minutes.
67. Can you make it quick for delivery?
    Answer: We’ll aim for delivery within 30 minutes.
68. Can you confirm my delivery address?
    Answer: Yes, it’s 123 Main Street, correct?
69. What time will my order arrive?
    Answer: It should arrive by 6:30 PM.
70. Can I track my order?
    Answer: Yes, we’ll send you a tracking link.
71. What if my order is late?
    Answer: If it’s late, please call us, and we’ll make it right.
72. Can you cancel my order?
    Answer: Yes, we can cancel if it hasn’t been prepared yet.
73. What if I received the wrong order?
    Answer: Please let us know, and we’ll send the correct order immediately.
74. Can I add something to my order?
    Answer: Yes, what would you like to add?
75. Is my order ready for pick-up?
    Answer: Yes, it’s ready at the counter.
76. Can you hold my order for later pick-up?
    Answer: Sure, what time will you pick it up?
77. What happens if I don’t pick up my order?
    Answer: We’ll hold it for 24 hours before canceling.
78. Can you repeat my order, please?
    Answer: You ordered a large pizza, fries, and a cola. Correct?
79. Is my order being prepared now?
    Answer: Yes, it’s in the kitchen now.
80. Can I speak to a manager about my order?
    Answer: Sure, I’ll transfer you to the manager.

---

Phần 6: Kết thúc cuộc gọi

81. Is there anything else you’d like to order?
    Answer: No, that’s all for now.
82. Would you like to add a dessert or drink?
    Answer: No thanks, I’m good.
83. Can I get the check, please?
    Answer: Your total is $18.75. How would you like to pay?
84. Thank you for your order! Anything else I can help with?
    Answer: No, that’s everything. Thanks!
85. Do you need any condiments with your order?
    Answer: Yes, please include ketchup and napkins.
86. Would you like to join our loyalty program?
    Answer: Sure, how does it work?
87. Can you make sure the delivery driver calls me when they arrive?
    Answer: Yes, we’ll let the driver know.
88. Thank you for calling. Have a great day!
    Answer: Thanks, you too!
89. Would you like to leave a tip for the driver?
    Answer: Yes, please add $5 for the driver.
90. Can I get a confirmation number for my order?
    Answer: Your confirmation number is #12345.

---

Phần 7: Các câu hỏi khác

91. Do you deliver to my area?
    Answer: Please provide your zip code, and I’ll check.
92. What are your delivery hours?
    Answer: We deliver from 11 AM to 10 PM.
93. Can I place an order for tomorrow?
    Answer: Yes, please specify the time.
94. Do you have contactless delivery?
    Answer: Yes, we offer contactless delivery.
95. Can I order online instead?
    Answer: Yes, visit our website at [website URL].
96. What’s your return policy for products?
    Answer: Returns are accepted within 30 days with a receipt.
97. Can you rush my order?
    Answer: We’ll do our best to expedite it.
98. Do you have any allergy information for your menu?
    Answer: Yes, we can provide allergen details. What are you allergic to?
99. Can I speak to someone in customer service?
    Answer: Sure, I’ll transfer you now.
100. How can I give feedback about my order?
     Answer: You can leave feedback on our website or call us directly.