100 từ vựng và cụm từ vựng tiếng Anh về ngành nghề Quản trị mối quan hệ

Bài viết giới thiệu 100 từ vựng và cụm từ vựng tiếng Anh phổ biến trong lĩnh vực Quản trị mối quan hệ (CRM – Customer Relationship Management). Nội dung giúp người đọc hiểu rõ hơn về các thuật ngữ quan trọng, cách áp dụng trong công việc cũng như cải thiện kỹ năng giao tiếp chuyên ngành.

Từ vựng nghề Quản Trị Mối Quan Hệ

Customer Relationship Management (CRM)	Quản lý quan hệ khách hàng (CRM)
Client Engagement	Tương tác với khách hàng
Customer Satisfaction	Sự hài lòng của khách hàng
Relationship Building	Xây dựng mối quan hệ
Customer Retention	Giữ chân khách hàng
Account Management	Quản lý tài khoản
Client Communication	Giao tiếp với khách hàng
Customer Feedback	Phản hồi từ khách hàng
Loyalty Program	Chương trình khách hàng trung thành
Personalization	Cá nhân hóa
Customer Journey	Hành trình khách hàng
Service Quality	Chất lượng dịch vụ
Client Onboarding	Quy trình giới thiệu khách hàng mới
Customer Experience	Trải nghiệm khách hàng
Engagement Metrics	Chỉ số tương tác
Customer Segmentation	Phân khúc khách hàng
Customer Touchpoints	Điểm tiếp xúc của khách hàng
Relationship Marketing	Tiếp thị quan hệ
Customer Insights	Thông tin chi tiết về khách hàng
Customer Success	Thành công của khách hàng
Client Relationship	Mối quan hệ khách hàng
Net Promoter Score (NPS)	Chỉ số Khuyến nghị Ròng (NPS)
Customer Lifetime Value (CLV)	Giá trị trọn đời của khách hàng (CLV)
Churn Rate	Tỷ lệ rời bỏ
Customer Advocacy	Sự ủng hộ của khách hàng
Feedback Loop	Vòng lặp phản hồi
Customer Interaction	Tương tác với khách hàng
Client Needs Analysis	Phân tích nhu cầu của khách hàng
CRM Software	Phần mềm CRM
Account Growth	Tăng trưởng tài khoản
Customer Data Management	Quản lý dữ liệu khách hàng
Client Satisfaction Survey	Khảo sát sự hài lòng của khách hàng
Customer Outreach	Tiếp cận khách hàng
Relationship Management Strategy	Chiến lược quản lý mối quan hệ
Customer Support	Hỗ trợ khách hàng
Client Relationship Building	Xây dựng mối quan hệ với khách hàng
Customer Touchpoint Analysis	Phân tích điểm tiếp xúc của khách hàng
Client Retention Strategies	Chiến lược giữ chân khách hàng
Customer Loyalty	Sự trung thành của khách hàng
Relationship Mapping	Lập bản đồ mối quan hệ
Customer Relationship Strategy	Chiến lược quan hệ khách hàng
Client Relationship Management System	Hệ thống quản lý mối quan hệ khách hàng
Customer Retention Rate	Tỷ lệ giữ chân khách hàng
Client Communication Plan	Kế hoạch giao tiếp với khách hàng
Customer Relationship Development	Phát triển mối quan hệ khách hàng
Client Feedback Analysis	Phân tích phản hồi khách hàng
Customer Relationship Metrics	Chỉ số quan hệ khách hàng
Client Interaction Strategy	Chiến lược tương tác với khách hàng
Customer Relationship Engagement	Phân tích mối quan hệ khách hàng
Customer Relationship Analysis	hiến lược quan hệ khách hàng
Client Relationship Strategies	Các phương pháp tốt nhất trong quan hệ khách hàng
Customer Relationship Best Practices	Đánh giá mối quan hệ khách hàng
Client Relationship Assessment	Kế hoạch quản lý mối quan hệ khách hàng
Customer Relationship Management Plan	Dịch vụ khách hàng xuất sắc
Customer Service Excellence	Tối ưu hóa mối quan hệ khách hàng
Client Relationship Optimization	Kỹ thuật quản lý mối quan hệ khách hàng
Customer Relationship Techniques	Công cụ quản lý khách hàng
Client Management Tools	Quản lý tương tác với khách hàng
Customer Interaction Management	Chiến lược xây dựng mối quan hệ khách hàng
Client Relationship Building Strategies	Thông tin chi tiết về mối quan hệ khách hàng
Customer Relationship Insights	Mục tiêu mối quan hệ khách hàng
Client Relationship Objectives	Quản lý phản hồi khách hàng
Customer Feedback Management	Chương trình khách hàng trung thành
Client Loyalty Programs	Cải thiện mối quan hệ khách hàng
Customer Relationship Enhancement	Kênh giao tiếp với khách hàng
Client Communication Channels	Chính sách quan hệ khách hàng
Customer Relationship Policies	Chiến lược quản lý khách hàng
Client Management Strategies	Kỹ thuật tối ưu hóa mối quan hệ khách hàng
Customer Relationship Optimization Techniques	Kế hoạch phát triển mối quan hệ khách hàng
Client Relationship Development Plan	hỉ số hài lòng của khách hàng
Customer Satisfaction Metrics	Thu thập phản hồi của khách hàng
Client Feedback Collection	Mục tiêu quan hệ khách hàng
Customer Relationship Goals	Đánh giá mối quan hệ khách hàng
Client Relationship Review	Chiến lược phát triển mối quan hệ khách hàng
Customer Relationship Development Strategies	Quản lý giao tiếp với khách hàng
Client Communication Management	Chiến lược tương tác với khách hàng
Customer Engagement Strategies	Phương pháp tốt nhất trong quan hệ khách hàng
Client Relationship Best Practices	Công cụ quản lý quan hệ khách hàng
Customer Relationship Management Tools	Chỉ số tương tác khách hàng
Client Interaction Metrics	Quản lý trải nghiệm khách hàng
Customer Experience Management	Kế hoạch tương tác khách hàng
Client Engagement Plan	heo dõi mối quan hệ khách hàng
Customer Relationship Tracking	Chỉ số hài lòng của khách hàng
Client Satisfaction Metrics	Công cụ phân tích phản hồi khách hàng
Customer Feedback Analysis Tools	Kỹ thuật phát triển mối quan hệ khách hàng
Client Relationship Development Techniques	Chiến lược trải nghiệm khách hàng
Customer Experience Strategies	Khung mối quan hệ khách hàng
Client Relationship Framework	Chương trình trung thành của khách hàng
Customer Loyalty Programs	Sức khỏe mối quan hệ khách hàng
Client Relationship Health	Giám sát mối quan hệ khách hàng
Customer Relationship Monitoring	Phương pháp tốt nhất cho tương tác khách hàng
Client Interaction Best Practices	Lập bản đồ hành trình khách hàng
Customer Journey Mapping	Chỉ số giữ chân khách hàng
Client Retention Metrics	Đánh giá mối quan hệ khách hàng
Customer Relationship Evaluation	Công cụ phân tích mối quan hệ khách hàng
Client Relationship Analysis Tools	Thực hành quản lý quan hệ khách hàng
Customer Relationship Management Practices	Kỹ thuật tương tác khách hàng
Client Engagement Techniques	Chiến lược dịch vụ khách hàng
Customer Service Strategies	Chiến lược nâng cao mối quan hệ khách hàng
Client Relationship Enhancement Strategies	Hiệu quả Kho bãi

Bài viết sử dụng thuật ngữ trên

Customer Relationship Management (CRM): “Our Customer Relationship Management (CRM) system helps track interactions and improve customer satisfaction.”
Client Engagement: “Effective client engagement strategies are crucial for building long-term relationships.”
Customer Satisfaction: “We measure customer satisfaction through regular surveys and feedback forms.”
Relationship Building: “Relationship building is key to fostering strong connections with our clients.”
Customer Retention: “Implementing loyalty programs can significantly improve customer retention rates.”
Account Management: “The account management team is responsible for maintaining and growing client accounts.”
Client Communication: “Clear and consistent client communication helps in resolving issues promptly.”
Customer Feedback: “We use customer feedback to continuously improve our products and services.”
Loyalty Program: “Our new loyalty program rewards customers for their repeat business and referrals.”
Personalization: “Personalization of marketing messages can enhance customer engagement and satisfaction.”
Customer Journey: “Understanding the customer journey allows us to tailor our interactions to meet their needs.”
Service Quality: “Maintaining high service quality is essential for retaining our best customers.”
Client Onboarding: “A smooth client onboarding process ensures a positive start to our relationship.”
Customer Experience: “Improving the overall customer experience can lead to increased satisfaction and loyalty.”
Engagement Metrics: “We track engagement metrics to measure the effectiveness of our marketing campaigns.”
Customer Segmentation: “Customer segmentation helps us target specific groups with personalized offers.”
Customer Touchpoints: “Mapping out customer touchpoints helps us identify areas for improvement in the service process.”
Relationship Marketing: “Relationship marketing focuses on creating strong, long-term bonds with customers.”
Customer Insights: “Customer insights provide valuable information for developing targeted marketing strategies.”
Customer Success: “The customer success team works to ensure that clients achieve their desired outcomes with our products.”
Client Relationship: “Building a solid client relationship is essential for business growth and retention.”
Net Promoter Score (NPS): “We use the Net Promoter Score (NPS) to gauge customer loyalty and satisfaction.”
Customer Lifetime Value (CLV): “Calculating Customer Lifetime Value (CLV) helps us understand the long-term value of our clients.”
Churn Rate: “Reducing the churn rate is a key objective for improving customer retention.”
Customer Advocacy: “Encouraging customer advocacy can lead to valuable word-of-mouth referrals.”
Feedback Loop: “Establishing a feedback loop helps us respond quickly to customer concerns and suggestions.”
Customer Interaction: “Every customer interaction is an opportunity to enhance their experience with our brand.”
Client Needs Analysis: “Conducting a client needs analysis ensures that we address the specific requirements of each customer.”
CRM Software: “Our CRM software integrates with other tools to streamline client management processes.”
Account Growth: “We focus on account growth by identifying opportunities for upselling and cross-selling.”
Customer Data Management: “Effective customer data management is critical for delivering personalized service.”
Client Satisfaction Survey: “A client satisfaction survey helps us gather feedback on our service performance.”
Customer Outreach: “Regular customer outreach helps maintain engagement and address any issues proactively.”
Relationship Management Strategy: “Our relationship management strategy outlines how we will build and sustain client relationships.”
Customer Support: “Providing exceptional customer support is vital for resolving issues and maintaining trust.”
Client Relationship Building: “Client relationship building involves regular check-ins and personalized communication.”
Customer Touchpoint Analysis: “Customer touchpoint analysis allows us to refine our interaction points for better results.”
Client Retention Strategies: “Implementing effective client retention strategies can help reduce churn and boost loyalty.”
Customer Loyalty: “Customer loyalty programs are designed to reward repeat customers and encourage continued business.”
Relationship Mapping: “Relationship mapping helps us visualize and manage our connections with key clients.”
Customer Relationship Strategy: “A comprehensive customer relationship strategy helps align our efforts with client needs and goals.”
Client Relationship Management System: “The client relationship management system tracks all client interactions and helps streamline communication.”
Customer Retention Rate: “Monitoring the customer retention rate provides insights into how well we are keeping our clients.”
Client Communication Plan: “A well-defined client communication plan ensures consistent and effective messaging.”
Customer Relationship Development: “Customer relationship development focuses on nurturing and growing our client connections.”
Client Feedback Analysis: “Client feedback analysis helps us identify trends and areas for improvement in our service.”
Customer Relationship Metrics: “Tracking customer relationship metrics allows us to evaluate the success of our engagement efforts.”
Client Interaction Strategy: “A client interaction strategy outlines the best practices for engaging with clients effectively.”
Customer Relationship Engagement: “Customer relationship engagement involves proactive efforts to maintain and strengthen client connections.”
Customer Relationship Analysis: “Customer relationship analysis provides insights into how well we are meeting client expectations.”
Client Relationship Strategies: “Developing client relationship strategies is key to achieving long-term success and customer satisfaction.”
Customer Relationship Best Practices: “Implementing customer relationship best practices can lead to improved client retention and loyalty.”
Client Relationship Assessment: “A client relationship assessment helps evaluate the current state of our client interactions and identify areas for improvement.”
Customer Relationship Management Plan: “Our customer relationship management plan details the steps we will take to enhance client interactions.”
Customer Service Excellence: “Achieving customer service excellence requires consistent quality and a focus on meeting client needs.”
Client Relationship Optimization: “Client relationship optimization involves refining our processes to improve client satisfaction.”
Customer Relationship Techniques: “Effective customer relationship techniques include personalized communication and timely follow-ups.”
Client Management Tools: “Client management tools help us organize and track client interactions and information.”
Customer Interaction Management: “Customer interaction management ensures that each touchpoint contributes positively to the client experience.”
Client Relationship Building Strategies: “Implementing client relationship building strategies helps strengthen connections and foster trust.”
Customer Relationship Insights: “Customer relationship insights provide valuable information for tailoring our service offerings.”
Client Relationship Objectives: “Setting clear client relationship objectives helps us focus our efforts on achieving key outcomes.”
Customer Feedback Management: “Customer feedback management involves collecting, analyzing, and acting on client input.”
Client Loyalty Programs: “Client loyalty programs reward repeat customers and encourage continued business.”
Customer Relationship Enhancement: “Customer relationship enhancement focuses on improving interactions to increase client satisfaction.”
Client Communication Channels: “Utilizing multiple client communication channels ensures that we reach clients effectively.”
Customer Relationship Policies: “Establishing customer relationship policies helps maintain consistency and quality in client interactions.”
Client Management Strategies: “Client management strategies outline the approaches we use to build and maintain client relationships.”
Customer Relationship Optimization Techniques: “Customer relationship optimization techniques include personalized follow-ups and targeted offers.”
Client Relationship Development Plan: “A client relationship development plan outlines the steps for nurturing and expanding client connections.”
Customer Satisfaction Metrics: “Tracking customer satisfaction metrics helps us measure the effectiveness of our service and identify areas for improvement.”
Client Feedback Collection: “Effective client feedback collection methods include surveys, interviews, and direct feedback.”
Customer Relationship Goals: “Setting customer relationship goals helps us stay focused on enhancing client interactions and satisfaction.”
Client Relationship Review: “A client relationship review assesses the current state of our interactions and identifies opportunities for improvement.”
Customer Relationship Development Strategies: “Customer relationship development strategies are designed to strengthen and grow our client connections.”
Client Communication Management: “Client communication management involves coordinating and optimizing our interactions with clients.”
Customer Engagement Strategies: “Implementing customer engagement strategies helps us foster stronger connections and improve satisfaction.”
Client Relationship Best Practices: “Following client relationship best practices ensures that we provide high-quality service and build trust.”
Customer Relationship Management Tools: “Customer relationship management tools help streamline client interactions and track engagement.”
Client Interaction Metrics: “Client interaction metrics provide insights into the effectiveness of our communication and engagement efforts.”
Customer Experience Management: “Customer experience management focuses on creating positive and memorable interactions with clients.”
Client Engagement Plan: “A client engagement plan outlines the strategies and actions we will take to maintain and strengthen client relationships.”
Customer Relationship Tracking: “Customer relationship tracking helps us monitor and analyze client interactions and satisfaction.”
Client Satisfaction Metrics: “Client satisfaction metrics are used to evaluate the effectiveness of our service and identify areas for improvement.”
Customer Feedback Analysis Tools: “Customer feedback analysis tools help us interpret and act on client input to enhance our offerings.”
Client Relationship Development Techniques: “Client relationship development techniques include personalized communication and proactive engagement.”
Customer Experience Strategies: “Customer experience strategies aim to enhance every aspect of the client journey and interaction.”
Client Relationship Framework: “A client relationship framework provides a structured approach to managing and improving client interactions.”
Customer Loyalty Programs: “Customer loyalty programs are designed to reward repeat business and strengthen client relationships.”
Client Relationship Health: “Assessing client relationship health helps us understand the current status and identify areas for improvement.”
Customer Relationship Monitoring: “Customer relationship monitoring involves tracking interactions and satisfaction to ensure ongoing success.”
Client Interaction Best Practices: “Adhering to client interaction best practices helps us maintain high standards of service and communication.”
Customer Journey Mapping: “Customer journey mapping allows us to visualize and optimize each stage of the client experience.”
Client Retention Metrics: “Tracking client retention metrics helps us measure the effectiveness of our retention strategies and identify areas for improvement.”
Customer Relationship Evaluation: “Customer relationship evaluation provides insights into how well we are meeting client needs and expectations.”
Client Relationship Analysis Tools: “Client relationship analysis tools help us assess and improve our interactions with clients.”
Customer Relationship Management Practices: “Effective customer relationship management practices include regular communication and personalized service.”
Client Engagement Techniques: “Client engagement techniques such as targeted marketing and personalized outreach help build stronger relationships.”
Customer Service Strategies: “Developing customer service strategies ensures that we provide exceptional support and enhance client satisfaction.”
Client Relationship Enhancement Strategies: “Client relationship enhancement strategies focus on improving interactions and fostering long-term loyalty.”

Bài tập

Our ___ system helps track interactions and improve customer satisfaction.
Effective ___ strategies are crucial for building long-term relationships.
We measure ___ through regular surveys and feedback forms.
___ is key to fostering strong connections with our clients.
Implementing loyalty programs can significantly improve ___ rates.
The ___ team is responsible for maintaining and growing client accounts.
Clear and consistent ___ helps in resolving issues promptly.
We use ___ to continuously improve our products and services.
Our new ___ rewards customers for their repeat business and referrals.
___ of marketing messages can enhance customer engagement and satisfaction.
Understanding the ___ allows us to tailor our interactions to meet their needs.
Maintaining high ___ is essential for retaining our best customers.
A smooth ___ process ensures a positive start to our relationship.
Improving the overall ___ can lead to increased satisfaction and loyalty.
We track ___ to measure the effectiveness of our marketing campaigns.
___ helps us target specific groups with personalized offers.
Mapping out customer ___ helps us identify areas for improvement in the service process.
___ focuses on creating strong, long-term bonds with customers.
___ provide valuable information for developing targeted marketing strategies.
The ___ team works to ensure that clients achieve their desired outcomes with our products.
Building a solid ___ is essential for business growth and retention.
We use the ___ to gauge customer loyalty and satisfaction.
Calculating ___ helps us understand the long-term value of our clients.
Reducing the ___ is a key objective for improving customer retention.
Encouraging ___ can lead to valuable word-of-mouth referrals.
Establishing a ___ helps us respond quickly to customer concerns and suggestions.
Every ___ is an opportunity to enhance their experience with our brand.
Conducting a ___ ensures that we address the specific requirements of each customer.
Our ___ integrates with other tools to streamline client management processes.
We focus on ___ by identifying opportunities for upselling and cross-selling.
Effective ___ is critical for delivering personalized service.
A ___ helps us gather feedback on our service performance.
Regular ___ helps maintain engagement and address any issues proactively.
Our ___ outlines how we will build and sustain client relationships.
Providing exceptional ___ is vital for resolving issues and maintaining trust.
Client ___ involves regular check-ins and personalized communication.
___ allows us to refine our interaction points for better results.
Implementing effective ___ can help reduce churn and boost loyalty.
___ programs are designed to reward repeat customers and encourage continued business.
___ helps us visualize and manage our connections with key clients.
A comprehensive ___ helps align our efforts with client needs and goals.
The ___ tracks all client interactions and helps streamline communication.
Monitoring the ___ provides insights into how well we are keeping our clients.
A well-defined ___ ensures consistent and effective messaging.
___ focuses on nurturing and growing our client connections.
___ helps us identify trends and areas for improvement in our service.
Tracking ___ allows us to evaluate the success of our engagement efforts.
A ___ outlines the best practices for engaging with clients effectively.
___ involves proactive efforts to maintain and strengthen client connections.
___ provides insights into how well we are meeting client expectations.
Developing ___ is key to achieving long-term success and customer satisfaction.
Implementing ___ ensures that we provide high-quality service and build trust.
A ___ helps evaluate the current state of our client interactions and identify areas for improvement.
Our ___ details the steps we will take to enhance client interactions.
Achieving ___ requires consistent quality and a focus on meeting client needs.
___ involves refining our processes to improve client satisfaction.
Effective ___ include personalized communication and timely follow-ups.
___ help us organize and track client interactions and information.
___ ensures that each touchpoint contributes positively to the client experience.
Implementing ___ helps strengthen connections and foster trust.
___ provide valuable information for tailoring our service offerings.
Setting clear ___ helps us focus our efforts on achieving key outcomes.
___ involves collecting, analyzing, and acting on client input.
___ reward repeat customers and encourage continued business.
___ focuses on improving interactions to increase client satisfaction.
Utilizing multiple ___ ensures that we reach clients effectively.
Establishing ___ helps maintain consistency and quality in client interactions.
___ outline the approaches we use to build and maintain client relationships.
___ include personalized follow-ups and targeted offers.
A ___ outlines the steps for nurturing and expanding client connections.
Tracking ___ helps us measure the effectiveness of our service and identify areas for improvement.
Effective ___ methods include surveys, interviews, and direct feedback.
Setting ___ helps us stay focused on enhancing client interactions and satisfaction.
A ___ assesses the current state of our interactions and identifies opportunities for improvement.
___ are designed to strengthen and grow our client connections.
___ involves coordinating and optimizing our interactions with clients.
Implementing ___ helps us foster stronger connections and improve satisfaction.
Following ___ ensures that we provide high-quality service and build trust.
___ help streamline client interactions and track engagement.
___ provide insights into the effectiveness of our communication and engagement efforts.
___ focuses on creating positive and memorable interactions with clients.
A ___ outlines the strategies and actions we will take to maintain and strengthen client relationships.
___ helps us monitor and analyze client interactions and satisfaction.
___ are used to evaluate the effectiveness of our service and identify areas for improvement.
___ tools help us interpret and act on client input to enhance our offerings.
___ include personalized communication and proactive engagement.
___ aim to enhance every aspect of the client journey and interaction.
A ___ provides a structured approach to managing and improving client interactions.
___ are designed to reward repeat business and strengthen client relationships.
Assessing ___ helps us understand the current status and identify areas for improvement.
___ involves tracking interactions and satisfaction to ensure ongoing success.
Adhering to ___ helps us maintain high standards of service and communication.
___ allows us to visualize and optimize each stage of the client experience.
Tracking ___ helps us measure the effectiveness of our retention strategies and identify areas for improvement.
___ provides insights into how well we are meeting client needs and expectations.
___ help us assess and improve our interactions with clients.
Effective ___ include regular communication and personalized service.
___ such as targeted marketing and personalized outreach help build stronger relationships.
Developing ___ ensures that we provide exceptional support and enhance client satisfaction.
___ focus on improving interactions and fostering long-term loyalty.